4. Foundation Courses

BCM105 Introduction to Crisis Management (BCM105)

This ‘Introduction to Crisis Management’ course is the fifth in our 9-part series of BCM Foundation short courses which, when taken together, provides an in-depth view of the Plan-Do-Check-Act business continuity management lifecycle.About this Course

It proceeds with particular emphasis on ISO 22301 (revised), the international standard for BCM.


This course is designed for executives, managers, business continuity planners, business unit staff and business owners who are or may be involved in business continuity planning.

It is also highly useful for emergency managers, internal and external auditors, records managers, information technology managers, administrative heads, and others responsible for the effective administration of any size of organization.

This course assumes the student has some prior knowledge of Business Continuity Management.

At the conclusion of this course, participants should:
> have a solid understanding of the overall Business Continuity Management lifecycle
> know how to create a basic Emergency Management and Crisis Management structure within their organization
> understand the key components of a Crisis Communications program including social media
  • Lesson 1 – Course Overview
  • Lesson 2 – 7 Steps to Organizational Resilience
  • Lesson 3 – Emergency Response - Introduction
  • Lesson 4 – Emergency Response Plan - Basic Requirements
  • Lesson 5 – Emergency Response – Sample Activities
  • Lesson 6 – Crisis Management
  • Lesson 7 – Crisis Management – Sample Activities
  • Lesson 8 – Incident Response – Key Concerns
  • Lesson 9 – Key Concerns (continued)
  • Lesson 10 – Key Concerns (conclusion)
  • Lesson 11 – Crisis Communications
  • Lesson 12 – Social Media
  • Lesson 13 – Social Media (conclusion)
  • Lesson 14 - Short Quiz
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever